Terms & Conditions

Shipping

We stock most of our chairs. We usually ship out within a day or two. If your chair is out of stock it may take a few extra days. Embroidered chairs may take up to a week to ship out.

See our shipping page for details. Our chairs ship Fed Ex ground. We DO NOT ship to APO or PO boxes or outside the continental US.

Non Refundable Items

Our Embroidery Chairs are not refundable, so make sure you spend extra time making your selection. Closeouts and refill packs are also non refundable.

Return Policy

If you do not like your chair for whatever reason you can ship the chair back to us at YOUR cost and with the carrier of YOUR choice.

If you are returning the chairs within 14 days of the initial purchase we will refund your credit card for the total amount. After the 14 days a 15% restocking fee applies. We will no longer accept returns after 30 days.

Any chair you receive which is damaged will be picked up and replaced free of cost to you, if at that time you want a refund instead of a replacement then the normal return policy will apply.

Once you place your order and the chair has left the warehouse you are responsible for the shipping costs incurred to return the chair. All charges incurred on refused packages will be deducted from the refund amount due.

Warranty

We offer a limited 5 year warranty.

The warranty starts the day of your purchase.

Our warranty is for the original purchaser only. All warranties are NON transferable.

Our warranties are limited to manufacturing and material defects that are the a result of normal use.

The inside filling material in NOT included in this warranty.

Our warranty is for repair or replacement. After the initial 30 days NO refunds will be given.

All warranties are void in the event the product has one of the following:

Water Damage - any type of liquid

Holes or rips that are not related to a fabric flaw

Improper Cleaning

Any type of treatments or sprays

Types of abuse such as punctures, jumping and other misuse of the product.

Customers are responsible for transportation of the product to our warehouse.

For any inquiries about our warranty please call us at 888-550-1187.

Miscellaneous

We can not be held liable for the way the colors look on your computer screen. Every screen is different and everyone has a different perception of what a color is called.

If for any reason you are not sure of a color, please send an email under our contact us section asking for a color swatch to be sent out to you. The size of the chairs are not exact. the measurements may change depending on how the chair is situated.